Terms of Service

These Terms of Service ("Terms") are an agreement between you and the operator of Sayab ("we", "us", "our"). They govern your use of the Sayab website, dashboard and related services (the "Service"). By creating an account, accepting these Terms at sign-up, or using the Service, you agree to them. If you do not agree, do not use the Service.

1. The Service and who we are

Sayab is a platform that helps businesses manage the conversations and comments on their connected social media accounts (currently Instagram) in a shared inbox, build automated workflows, draft and send AI-assisted replies, take orders, sync product catalogues and notify their team.

The legal entity that operates the Service, and its address, are shown on our Contact page. You can also reach us at [email protected].

2. Eligibility and business use

The Service is offered to businesses and professionals. You must use it for business purposes, not as a consumer for personal or household use.
You must be at least 18 years old (or the age of legal majority where you live) and have the legal capacity to enter into this agreement.
If you sign up on behalf of a company or other organisation, you confirm that you are authorised to bind it, and "you" means that organisation.

3. Your account and team

Give us accurate information and keep it up to date. Verify your email address when asked.
Keep your password and sign-in details confidential, use a strong password that you do not reuse elsewhere, and tell us immediately at [email protected] if you suspect unauthorised use. You are responsible for everything done through your account.
A workspace has an owner and may have team members with roles that you assign. The owner is responsible for the people they invite, for the permissions they grant, and for removing access when someone leaves.
Do not share one account between several people; invite them as team members instead.

4. Connected social accounts and third-party platforms

You connect your social media accounts through the platform's official authorisation flow, which is handled for us by our connection provider. We never ask for, and never store, your social media password. You can disconnect an account at any time in the dashboard and revoke the access from the platform's own settings.
By connecting an account you authorise us to read its messages, comments and posts and to send messages, replies and posts on its behalf, according to the features and settings you choose.
You must have the right to connect the account, and you must follow the terms, policies and limits of the platform (for example the Instagram and Meta terms, platform policies and messaging windows). Those platforms may change or restrict their features at any time, and we are not responsible for that.
Sayab is an independent service. It is not affiliated with, sponsored or endorsed by Meta Platforms, Inc. or Instagram.
Automations and AI replies send messages in your name. You are responsible for what they say and for having the consent and legal basis required to contact your customers.

5. Your content and customer data

You keep all rights to the content and data you bring to the Service, including messages, comments, product information, files and the details your customers give you ("Your Content").
You grant us a limited, worldwide, non-exclusive licence to host, process, transmit and display Your Content only as needed to provide, secure and support the Service for you, including passing it to the service providers described in our Privacy Policy.
You are responsible for Your Content, and you promise that you have all the rights, notices and legal bases needed to upload it, to have us process it, and to have it processed by automated tools and AI.
Do not ask your customers to send payment card numbers, passwords or other highly sensitive data through the inbox, and do not store such data in the Service.

6. AI features

AI features (reply drafts, automatic replies, message and comment analysis, workflow generation) are produced by third-party language models and may be inaccurate, incomplete or inappropriate.
You decide whether to turn them on, which instructions and catalogue they use, and whether replies are sent automatically. You are responsible for reviewing and supervising them, and for telling people that they are talking to an automated assistant where the law or the platform requires it.
Do not rely on AI output as legal, medical, financial or other professional advice.
We do not use Your Content to train or fine-tune AI models. Where the Service learns from your corrections, such as improving your own reply instructions, that learning stays within your workspace.

7. Acceptable use

You must not use the Service to:

break the law or the rules of a connected platform, or help others do so;
send spam, unsolicited bulk or repetitive messages, or deceptive, harassing, hateful or illegal content, or impersonate another person or business;
spread malware or phishing, or collect people's data by deception;
infringe the rights of others, including intellectual property and privacy rights;
probe, scan or test the security of the Service, overload it, or bypass its limits, authentication or access controls;
scrape, copy, reverse engineer, resell or build a competing product from the Service, except where the law allows it;
use the API or automations in a way that harms the Service or other users.

We may remove content or restrict features that breach these rules.

8. Plans, limits and payment

The Service is sold as business plans for a fixed period (for example monthly, quarterly or yearly). The price, currency, period and limits (such as connected accounts, workflows, team members, AI replies and posts) are shown on the Pricing page and at checkout.
Plans are prepaid and do not renew automatically. Access to paid features lasts until the end of the period you paid for; renew or change plan to continue. We may send reminders by email.
If you move to a higher plan during a paid period, the unused value of the current period may be credited towards the new plan, as shown at checkout.
Payments are processed by third-party payment gateways under their own terms. Card and bank details are entered on the gateway's page; we do not receive or store them.
Prices may include or exclude taxes as shown at checkout. You are responsible for any taxes that apply to you.
Coupons apply only under their stated conditions.
We may change prices and plans for future periods. A change never affects a period you have already paid for.
When a paid period ends, paid features and automations may stop and the workspace may become read-only until you renew. Plan limits and the rate limits of connected platforms apply at all times.

9. No refunds

All payments are final and non-refundable, including for unused time, downgrades, deletion of your account, or suspension or termination for breach of these Terms. This does not limit any right you have under mandatory law that cannot be excluded. We may, at our sole discretion, correct a billing error. If you dispute a charge, contact us at [email protected] before contacting your bank; abusive chargebacks may lead to suspension.

10. Availability, support and changes to the Service

We work to keep the Service available and secure, but it is provided without a guaranteed uptime. Maintenance, outages of third parties (including social platforms and payment gateways) and events beyond our control may interrupt it.
Support is available through support tickets in the dashboard, our contact form and [email protected].
We improve the Service continuously and may add, change or remove features. Where reasonably possible, we will tell you in advance about a change that materially reduces what your plan includes.

11. Intellectual property

The Service, its software, design, documentation and brand belong to us or our licensors. While your plan is active, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in line with these Terms. If you send us feedback or suggestions, we may use them without obligation to you. You keep all rights in your own name, logo and content.

12. Data protection

Our Privacy Policy explains how we handle the personal data of the people who use our website and dashboard, for which we act as controller.
For the personal data of your own customers and contacts that you process through the Service (such as people who message you, comment on your posts or place orders), you are the controller and we act as your processor. We process that data only to provide the Service and on your documented instructions, which are these Terms and your use and configuration of the Service.
As your processor we: keep that data confidential and limit access to authorised people; apply the security measures described in the Privacy Policy; use sub-processors only under written terms with equivalent protection and tell you about changes through the Privacy Policy; help you, as far as reasonable, to answer requests from individuals and to meet your own legal duties; tell you without undue delay after becoming aware of a personal data breach affecting your data; and delete or return that data when your plan or account ends, as described in the Privacy Policy.
You must tell people what you do with their data, have a legal basis for it, and handle their requests.
If the law requires a separate data processing agreement, contact us at [email protected] and we will provide one.

13. Suspension, termination and account deletion

You may stop using the Service at any time. To have your account deleted, submit a support ticket from your dashboard (or our contact form if you cannot sign in). We delete the account after a review, as described in section 9 of the Privacy Policy. Deletion is permanent, does not cancel amounts due or liabilities that arose before it, and section 9 above still applies.
We may suspend or end your access immediately, with notice where practical, if you breach these Terms or the rules of a connected platform, if you do not pay, if the law requires it, or if your use threatens the security or integrity of the Service or of other users.
When your access ends, your right to use the Service ends. We delete or anonymise your data as described in the Privacy Policy, except what we must keep by law.
Sections that by their nature should continue (for example intellectual property, disclaimers, liability and governing law) survive termination.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free or secure against every threat, that AI output will be accurate, or that connected platforms will keep working with the Service. We give no warranties of merchantability, fitness for a particular purpose or non-infringement, except those that cannot be excluded by law.

15. Limitation of liability and indemnity

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data.
Our total liability for all claims relating to the Service in any 12-month period is limited to the amount you paid us in that period.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
You will indemnify us against third-party claims, and the related costs, arising from Your Content, from your use of the Service in breach of these Terms or the law, or from your failure to have a legal basis for processing your customers' data.

16. Changes to these Terms

We may update these Terms. The "Last updated" date is shown at the top of this page. For material changes we will notify you by email or in the dashboard at least 14 days before they take effect, unless the law requires an earlier change. If you keep using the Service after the effective date, you accept the new Terms; if you do not agree, stop using the Service and contact us.

17. Governing law and disputes

These Terms are governed by the laws of the country in which the operating entity shown on our Contact page is established, without regard to its conflict-of-law rules. The courts of that country have exclusive jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere. Before starting a formal proceeding, please write to us at [email protected] so that we can try to resolve the matter in good faith within 30 days.

18. General provisions

These Terms and the Privacy Policy are the whole agreement between us about the Service.
If a provision is unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it.
You may not transfer your rights or obligations without our written consent. We may transfer ours in connection with a merger, acquisition or sale of the Service.
We are not liable for a failure to perform that is caused by events beyond our reasonable control.
We may send notices to the email address of your account or in the dashboard.
These Terms are available in several languages for your convenience. If a translation differs from the English version, the English version prevails.

19. Contact

Questions about these Terms: [email protected], or our Contact page.